Shipping policy

At Diamond & Pearl, we take pride in delivering your premium chocolate treats with the care and excellence they deserve.

Processing Time

All orders are processed within 1–3 business days, (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method. Delivery times typically range from 3–7 business days after processing.

Shipping Locations

We currently ship within the United States. International shipping options may be introduced in the future.

Temperature & Handling

To preserve quality, we carefully package all chocolate products. In warmer climates or seasons, delivery timing and storage upon arrival are the customer’s responsibility.

Order Issues & Delays

Diamond & Pearl is not responsible for delays caused by carriers, weather conditions, or incorrect shipping information provided at checkout. Please ensure your shipping details are accurate.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at support@dxpearl.com within 48 hours of delivery so we can assist you promptly.